Partnership for a Healthier America: Register for free!

PHA10 Summit Details

PHA10: Accelerating a Healthier Future 2020 Virtual Summit

Tuesday April 28, 2020; 10:00 AM – 1:00 PM Pacific time

Register for free online now at

About PHA10

The Partnership for a Healthier America (PHA) is devoted to working with the private sector to ensure the health of our nation’s youth by solving the childhood obesity crisis.
In an online summit on April 28, PHA will celebrate a decade of impact while also launching the next wave of innovation from PHA and its partners.

We are proud to announce that PHFE WIC’s Director of Research and Evaluation Shannon Whaley will be among the disruptors and innovators at PHA10 holding critical conversations about transforming our broken food culture and driving a healthier future for all families.

Join the conversation! See more information about the PHA Summit and register now at

WIC Services Available Online and by Phone

A message for New WIC Applicants:

WIC services are available to all eligible families affected by COVID-19. If your income has been affected by recent events, and you are pregnant or have a child under 5, WIC can help provide nutritious foods and more resources to keep your growing family health. Click here to see if you qualify and apply for WIC benefits.

Your family’s health is our priority. As a public health precaution to protect against the spread of the rapidly growing COVID-19 virus, all PHFE WIC offices will be offering services by phone and online only until further notice.  If you have an upcoming WIC appointment, please call or text us to help you receive your benefits remotely.

We will continue to closely monitor the COVID-19 situation and follow the guidelines provided by the Centers of Disease Control and Prevention and other reliable health organizations in order to safeguard the health and safety of our staff and clients.

A message for Current WIC Participants:

If you have NOT received your WIC card yet, we can mail it to you.

Go to and follow the instructions to have your WIC card mailed to you. 

If you have a WIC card, please check your food balance. Your benefits may have been automatically added.

In order to quickly provide food benefits to families, the California State WIC program has automatically added benefits to thousands of WIC cards. Check your food balance on the California WIC App or by calling 1-844-469-3264. 

If you do not see benefits on your WIC card, or if you need to make a change to your foods, contact us! We can add your benefits to your card over the phone or by text. 

For assistance:

Text us at 91997

Call us at 888-942-2229

Email us at

L.A. County Department of Public Social Services Frequently Asked Questions (FAQ) During the Coronavirus Pandemic

Stay informed and visit the L.A. County Department of Public Social Services (DPSS) regularly for program updates during the Coronavirus Pandemic.

General Questions

1. What do I have to do to prevent the termination of my CalFresh, CalWORKs, General Relief, Refugee Cash Assistance or Cash Assistance Program for Immigrants (CAPI) during the COVID-19 (Coronavirus) pandemic?

If you have an active case with DPSS for any program, you do not have to submit a SAR-7, QR-7 or annual recertification in March, April or May 2020. You do not need to call the office as your benefits will not be discontinued. The department will notify you when the recertification is required. Your benefits will continue at the prior level unless you have a mandatory report such as income over the Income Reporting Threshold or a loss in income that would result in supplemental benefits.

2. Does this mean that I do not need to submit a SAR-7 or recertification packet?

If your SAR-7 or renewal date is due in March, April or May 2020, you do not need to submit as your benefits with continue without any interruption.

3. What happens if I did not submit my February SAR-7/QR-7?

If your Report Month was January and your SAR-7 was due in February, your case is discontinued; therefore, you must reapply for benefits. If your Report Month was February and your SAR-7 was due in March, then you are exempt from having to submit a SAR-7 in March. The Governor’s Executive Order only waived SAR-7s due in the months of March, April and May 2020.

4. What if my case is currently terminated?

CalFresh and CalWORKs cases that are terminated as a result of a SAR-7 report or recertification due in the months of March, April or May 2020 will be reopened. If you do not receive your benefits by your pickup date, contact the Customer Service Center at 1-866-613-3777, Monday through Friday from 7:30 a.m. to 5:30 p.m.

5. I lost my EBT card, how do I get a replacement card?

Call the Customer Service Center at 1-866-613-3777, Monday through Friday from 7:30 a.m. to 5:30 p.m. to request a new card.  If you are homeless, your new card can be mailed to a temporary address or you will be given an appointment to pick up your card at your nearest DPSS district office.

To register your new EBT card, please contact the EBT Customer Service line at (877) 328-9677 for assistance.

6. What if I lost income, can I report the change to increase my benefits?

Yes.  Simply call the Customer Service Center and report your loss of income and EW will re-evaluate your case.

7. What is the waiting period once my application has been submitted for me to hear back on the status of my application?

The department has up to 30 days to process your application. However, if a household is eligible to Expedited Services CalFresh benefits or CalWORKs Immediate Need, your case may be approved much sooner

Visit the Department of Public Social Services for more information.